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Mid-level SaaS role, metro location, popular title, and recognizable startup brand increase applicant competition.
Skills transferable across SaaS roles, but marketing-technology domain knowledge increases fit sensitivity.
Explicit 3+ years and SaaS/B2B marketing-technology requirements create moderate shortlisting strictness.
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Serve as primary post-launch contact for managed customer accounts, resolving issues and ensuring client satisfaction.
Monitor client usage to identify upsell opportunities and conduct regular business reviews (QBRs) to measure product value.
Develop client retention strategies, advise on marketing use cases, and collaborate internally to manage renewals and customer adoption.
3+ years supporting customers with marketing technology solutions (email, push, SMS) or related areas, including technical, product, and marketing understanding.
Experience in Customer Success and account management roles within SaaS and B2B contexts mandatory.
Ability to communicate effectively across organizational levels including C-level executives and individual contributors.
Exposure to Mobile App Technologies is a plus but not mandatory.
Experienced in managing and growing B2B SaaS customer portfolios with a focus on marketing technology solutions.
Capable of strategic client retention and upselling through deep understanding of product capabilities and customer marketing strategies.
Effective cross-functional collaborator and customer advocate, balancing technical guidance with business needs to drive account expansion and renewal.