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Metro location, common QA lead title, and a known fintech brand increase competition.
Requires fintech and regulated operations QA experience, making cross-industry transferability limited.
No explicit years but requires regulated-fintech QA leadership, analytics, and stakeholder influence.
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Own and execute the Quality Assurance strategy across UK/Europe Member Operations to drive operational excellence and outstanding member experience.
Lead and develop a high-performing QA team, setting clear KPIs, tracking performance, and fostering a member-centric culture.
Collaborate cross-functionally to integrate quality data, provide actionable insights, and implement continuous improvements impacting risk, product, and operational outcomes.
Proven leadership experience managing QA or customer-facing teams, preferably within fintech, financial services, or regulated sectors.
Deep expertise in Quality Assurance methodologies and continuous improvement processes.
Strong analytical skills with experience in data-driven performance management; familiarity with tools like Excel and SQL.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in defining and executing QA strategy aligned with business growth and member experience goals.
Operationally minded with ability to leverage analytics and drive measurable quality improvements in a scaling organization.
Skilled at stakeholder management across multiple levels and functions, capable of influencing investment in innovative QA and learning solutions.