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Tier-1 brand, metro location, and mid-level experience raise applicant density despite ServiceNow specialization.
ServiceNow and ITSM expertise transfers across industries but requires platform-specific experience.
Explicit 4+ years and mandatory ServiceNow module experience plus ITIL knowledge enforce strict filtering.
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Act as a strategic liaison between business units (IT, HR, Operations) and engineering teams to optimize and align ServiceNow platform capabilities with organizational goals.
Lead business process workshops to redesign workflows for scalability and efficiency, ensuring alignment with governance standards.
Manage Agile backlogs including user stories and acceptance criteria, collaborate on system design review, UAT execution, and drive platform adoption and continuous improvement initiatives.
Minimum 4 years of hands-on experience as a Business System Analyst configuring and optimizing core ServiceNow modules (ITSM, HRSD, CSM, or SPM).
Proven experience in Agile requirements elicitation, user story creation, and complex process modeling in Scrum or SAFe environments.
In-depth knowledge of ITIL, ITSM, or CSDM frameworks relevant to ServiceNow platform.
Work location requirement: Must work from Bangalore office (primarily in-office environment).
Experienced in translating complex enterprise workflows into scalable digital solutions with measurable business impact.
Demonstrated ability to manage stakeholder priorities and facilitate alignment across cross-functional teams.
Comfortable working in an Agile delivery environment with a focus on delivery excellence, user adoption, and continuous platform improvement.