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Mid-level senior support role in a metro city with common skillset but some niche LIMS/VBScript requirements.
Core support, SQL and scripting skills transfer across sectors, but LIMS domain knowledge raises medium sensitivity.
Multiple mandatory technical skills and specific tools (VBScript, ServiceNow, MSSQL, ITIL) imply strict filtering.
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Provide 1st and 2nd line technical support for LIMS and related applications, resolving user issues and escalating complex problems.
Design, write, and debug scripts (VBScript) to automate workflows and customize user interfaces within the LIMS platform.
Manage incident tickets using BMC Helix/ServiceNow, including routing, tracking, following up, and escalating unresolved tickets, sometimes handling non-English tickets via automated translation tools.
Experience: Professional experience in IT software support or helpdesk roles involving product application support.
Proficiency with VBScript, SQL (MSSQL, T-SQL), and hands-on knowledge of Windows environments and networking fundamentals.
Experience using ticketing systems like BMC Remedy, BMC Helix, or ServiceNow; familiarity with ITIL practices.
Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
Experienced in synchronous and asynchronous communications and familiar with modern software development/testing tools (e.g., TFS, MS Test, Jasmine).
Comfortable managing diverse tickets including non-English queries using translation tools, showing operational adaptability.
Strong problem-solving ability with experience in scripting automation to improve operational efficiency in a support environment.