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Tier-1 brand, mid-level generalist product owner role in metro Hyderabad draws many qualified applicants.
Requires banking CRM experience and regulatory knowledge, limiting transferability across industries.
Requires explicit 2+ years, mandatory Salesforce/Dynamics and Power Platform skills plus banking compliance experience.
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Own operational stability and user enablement for CRM platforms including Salesforce and Microsoft Dynamics 365.
Manage product support activities: incident resolution, requirements gathering, testing coordination, release validation, and monitoring key operational metrics.
Partner with business and technology teams to drive adoption of CRM capabilities, process improvements, automation, and AI-enabled solutions.
Bachelor's degree or equivalent practical experience.
2+ years supporting enterprise CRM applications such as Salesforce and/or Microsoft Dynamics 365 with experience in application support and reporting.
Experience with Microsoft Power Platform (Power Apps), incident/problem/change management, UAT and release testing, and workflow/ticketing tools like JIRA and ServiceNow.
Work Experience Required: Minimum 2+ years of business execution, implementation, or strategic planning experience relevant to CRM support.
Experienced in supporting both Salesforce and Microsoft Dynamics 365 environments with knowledge of process automation and reporting platforms (e.g., Tableau, Power BI).
Comfortable in Agile delivery environments and accustomed to Product Owner, Business Analyst, or Product Support roles with strong stakeholder management skills.
Capable of leveraging AI tools for operational efficiency while ensuring responsible AI use, data privacy, and compliance within a global, hybrid work setup requiring shift flexibility.