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Mid-level metro role with niche AI operations focus and specific platform requirements, producing moderate competition.
Role requires specific conversational AI and Azure ecosystem experience, moderately limiting cross-industry transferability.
Explicit 2–4 years plus mandatory AI platform, ITIL, and integration experience increases shortlisting strictness.
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Own Level 2/Level 3 operational support for enterprise AI chatbot and Copilot platforms ensuring availability, performance, and user satisfaction.
Perform incident management, root cause analysis, and continuous improvement of AI services across multiple enterprise applications.
Develop dashboards and reports to monitor KPIs, platform health, and drive AI adoption with cross-functional stakeholders including IT, HR, Finance, and Supply Chain.
Bachelor’s degree in Information Systems, Computer Science, Engineering, Business Technology, Data Analytics, or related discipline.
2–4 years experience in AI Operations and Continuous Improvement supporting enterprise conversational AI platforms like Microsoft Copilot and Aisera.
Experience with ITIL Incident, Problem, Change, and Release Management processes and Root Cause Analysis.
Experience working with enterprise platforms such as SAP, Workday, Microsoft 365, and familiarity with Azure AI and Microsoft AI ecosystem.
Experienced in operationalizing and optimizing enterprise AI platforms in a global, multi-stakeholder environment.
Skilled at cross-functional collaboration involving IT, business units, and technical teams to enhance AI chatbot performance and user experience.
Proficient in data-driven monitoring, analytics, and continuous improvement of AI conversational solutions using tools like Power BI and Microsoft Fabric.