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Common senior operations role in metro with broad hiring pool and regional travel, moderate competition.
BFSI banking verification expertise and large-team operations focus reduces cross-industry transferability.
Requires proven large-team operations leadership and regional travel, so moderately strict on domain-specific experience.
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Lead end-to-end banking verification operations across the East region ensuring efficient service delivery and operational excellence.
Manage approximately 200 employees including field operations staff, backend teams, and supervisors across multiple locations.
Drive operational performance through monitoring service quality, process adherence, and workforce productivity, including travel to regional sites for supervision.
Graduation in any discipline.
Experience managing large-scale banking verification or operations teams, specifically leading around 200 employees.
Willingness and ability to travel extensively within East India for operational supervision.
Work Mode: Work From Office (Kolkata location).
Experienced operations leader capable of managing geographically distributed large teams in a high-performance environment.
Strong analytical skills with proficiency in Microsoft Excel and presentation/reporting tools to analyze operational data and drive decision-making.
Demonstrated capability in operational governance, performance management, and driving continuous improvement initiatives.