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Tier-1 brand, metro location, mid-level generalist FM role with broad skill requirements increases applicant competition.
Facilities management and F&B operational expertise are industry-specific, reducing cross-industry transferability.
Explicit 7–9 years, client-facing leadership and FM domain expertise make shortlisting stringent.
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Manage comprehensive facilities services delivery including soft services (housekeeping, landscaping, pest control, waste management, security) and Food & Beverage operations ensuring quality and compliance.
Coordinate with technical service providers (HVAC, electrical, plumbing, fire safety, building automation) to facilitate maintenance and ensure service quality.
Lead KPI monitoring, reporting, manage client communications via Monthly and Quarterly Reviews, and oversee contracts, purchase orders, invoices, escalations, and team training and evaluation.
Bachelor's degree in Facilities Management, Business Administration, Hospitality Management, or related field.
7-9 years of experience in facilities management, account management, or integrated services delivery with at least 2 years in client-facing leadership role.
On-site location requirement: Mumbai, Maharashtra, India.
Proficiency in MS Office Suite and facility management software; strong financial acumen in budget management and cost control.
Experienced in managing both soft services and technical facility operations with strong client and vendor coordination skills.
Proven ability to drive service excellence through data-driven KPI monitoring and strategic client engagement (Monthly and Quarterly Business Reviews).
Leadership experience in team development, training, and performance management within facilities or integrated services environments.