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Strong employer brand, generic systems engineer title, metro location and broad skills raise competition.
End-user support and systems administration skills are broadly transferable across industries.
Required SCCM, Windows, ServiceNow and VPN skills but no explicit years, implying medium strictness.
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Manage and resolve assigned tickets within SLAs related to system hardware and software support.
Assist associates with installation, configuration, troubleshooting of hardware/software, and provide daily end-user operations support.
Provide technical guidance and support on hardware (Dell laptops/PCs), software (Windows 10/11), VPN troubleshooting, and use of ticketing tools like ServiceNow.
Bachelor’s degree in Information Technology or related field.
Experience in system administration and end-user support with knowledge of hardware/software troubleshooting.
Proficient in Windows 10/11 and ticketing tools such as ServiceNow; understanding of SSCM, packaging, sequencing, deployment, and VPN troubleshooting.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in technical support focused on end-user and system hardware/software issues, especially with Dell hardware and Windows OS.
Capable of working independently on ticket resolution and system configurations within SLA constraints.
Able to communicate effectively with technical and business stakeholders and skilled at reporting metrics and creating dashboards.