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Strong employer brand, common implementation title, metro location, and broad skill requirements drive high competition.
SaaS implementation skills are transferable, but HCM/payroll product knowledge increases domain specificity.
Requires 1+ years and specific implementation/customer experience plus cross-functional collaboration, so moderate filtering.
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Manage end-to-end implementation of Rippling’s products across HR, Payroll, Benefits, IT platform, and more for startup and SMB clients.
Ensure customers meet target timelines and goals while driving adoption of purchased services.
Collaborate cross-functionally with Sales, Account Management, Product, Engineering, and Support to enable smooth transitions and improve customer experience.
Minimum 1+ years experience in Implementation and/or Customer Experience at a fast-growing SaaS company.
Proven project management skills handling multiple concurrent projects in a fast-paced environment.
Strong communication and relationship-building skills focused on delivering excellent customer experience.
Work location: In-office presence required at least 3 days a week for employees living within defined office radius (Hybrid work model).
Experienced working directly with startup and small to medium business clients in SaaS product implementations.
Ability to manage multiple stakeholders and collaborate effectively across technical and sales teams.
Background or familiarity with HCM, IT, Payroll, Benefits, or Identity/Device Management domains is advantageous.