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Strong Tier-1 brand and metro location increase applicant density, but seniority narrows the qualified candidate pool.
Requires enterprise SaaS customer-success leadership, renewal and executive-engagement expertise, so cross-industry transferability is limited.
Explicit 15+ years, enterprise SaaS leadership, C-level engagement, and regional scale make hiring filters highly stringent.
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Lead and mentor a Customer Success team in India focused on high-value Signature Success Plan customers, driving team performance and culture of accountability.
Own delivery, adoption scaling, renewals, and growth of Signature Success business portfolio with direct strategic account engagement including C-level stakeholders.
Collaborate cross-functionally with Sales, Renewals, Services, Product teams, and regional leaders to drive customer value and evolve growth strategy in Southeast Asia markets.
15+ years in customer-facing leadership roles with at least 5 years managing large, geographically dispersed Customer Success or Services teams in enterprise SaaS/cloud technology.
Strong knowledge of Salesforce platform, including Sales, Service, and Industry Clouds.
Experience managing commercial outcomes including renewals, expansion, and customer satisfaction metrics.
Work Experience Required: 15+ years; Notice Period: Not explicitly mentioned in the JD.
Proven leader able to scale and transform high-performance Customer Success teams in fast-growth, cross-regional SaaS environments.
Strong commercial acumen and experience partnering effectively with Sales, driving joint revenue and customer success goals.
Experienced in engaging and influencing C-level executives in large enterprises, aligning success initiatives with strategic business objectives.