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Tier-1 brand and Bangalore metro raise competition, though role is moderately specialized.
Role demands SOM, entitlement, and financial-operations expertise, limiting cross-industry transferability.
Requires domain-specific SOM/QA expertise, leadership and analytics, producing moderate shortlisting rigor.
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Lead and manage quality review and assurance processes for Sales Order Management, including error investigation, process adherence, and quality metrics ownership.
Drive continuous process improvement and automation initiatives through root cause analysis and partnership with Operations, Engineering, and SMEs.
Mentor and lead a team of Quality Specialists, overseeing performance, capability development, and fostering a shift toward predictive quality using data analytics.
Experience in Sales Order Management, Commercial Operations, or Finance with strong understanding of customer administration activities, cases, compliance tickets, and entitlement workflows.
Proven leadership experience managing and mentoring teams in quality or process assurance functions.
Bachelor’s degree or equivalent in Business, Finance, Engineering, or related field.
Preferred but not mandatory: Quality certifications like Lean Six Sigma Green Belt and experience in global matrix organizations; experience with QA tools, Python, SQL is a plus.
Experienced leader with a track record of driving quality assurance and process excellence in Sales Order Management or related domains.
Skilled in cross-functional collaboration and influencing stakeholders without formal authority within a global/matrix environment.
Analytical professional comfortable managing quality metrics, driving data-driven improvements, and mentoring teams to shift from reactive to predictive quality management.