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Metro location, mid-level 5–7 years, and broad DevOps skillset create high competition.
Core skills (Linux, cloud, Kubernetes, monitoring) are broadly transferable across industries.
Explicit 5–7 years requirement plus mandatory Linux, SQL, ServiceNow, cloud and Kubernetes skills increase strictness.
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Own end-to-end incident management and lead major incident bridge calls as the primary escalation point for complex production issues in a 24x7 mission-critical environment.
Monitor application and infrastructure health, oversee batch job execution, and develop automation scripts to improve operational efficiency and system stability.
Collaborate with cross-functional teams and external vendors to ensure timely issue resolution, maintain ITIL compliance, mentor junior team members, and contribute to documentation and continuous improvement.
5–7 years of experience in Application/Production Support within a 24x7 environment.
Strong hands-on expertise with Linux/Unix systems, SQL, and shell scripting; experience with Docker, Kubernetes, and DevOps tools (Git, Jenkins, CI/CD pipelines).
Proficiency in ITIL processes and prior experience with ticketing tools like ServiceNow or BMC Remedy.
Must have experience supporting cloud platforms (AWS/Azure) and monitoring tools such as Splunk, Grafana, AppDynamics, or Spotfire.
Experienced in leading critical incident management and root cause analysis for high-availability production applications.
Strong operational expertise across cloud, containerized environments, and batch job management with a focus on automation to enhance system reliability.
Comfortable working in a hybrid model requiring technical collaboration with cross-functional teams and coaching junior staff.