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Mid-level specialization with ITIL/Azure skills attracts moderate competition, not a broadly generic role.
Incident management and ITIL/cloud expertise transfer across industries moderately, but cloud specifics increase domain bias.
Explicit 3–5 years requirement and ITIL/cloud tooling raise filtering but certifications are only preferred.
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Lead and coordinate all high-severity major incident management processes, owning end-to-end incident lifecycle including identification, resolution, and closure adhering to SLAs.
Drive post-incident reviews and root cause analysis to implement preventive measures and continuous improvement in incident management.
Enforce ITIL-based incident management policies and collaborate across technical teams to manage risk and maintain compliance in cloud and hybrid infrastructure environments.
3 to 5 years of experience in IT operations, service management, or incident management with significant major incident handling exposure.
Strong knowledge and experience with ITIL frameworks and major incident lifecycle management.
Experience working with enterprise monitoring, ticketing, and alerting tools such as ServiceNow, Jira, Splunk, OpsGenie, and SolarWinds.
Work Experience Required: 3 to 5 years in relevant IT operations and incident management roles.
Demonstrated leadership in managing high-impact, enterprise-wide incidents within multi-cloud or hybrid IT environments.
Proven ability to communicate effectively with technical teams and senior business stakeholders during critical incidents, including C-level reporting.
Hands-on expertise with cloud platforms (especially Azure) and ITIL Intermediate or Expert certification preferred.