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Well-known SaaS brand, popular solution-architect title, and metro location increase applicant competition.
Requires deep ITSM, SaaS and enterprise integrations expertise, limiting cross-industry transferability.
Explicit 10+ years requirement plus domain-specific ITSM/ITIL and technical skills drive strict screening.
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Lead technical solution design and architecture for Freshworks products across Sales, Delivery, and Expansion phases.
Translate business requirements into scalable, supportable solutions and detailed designs for implementation teams.
Advise on AI, automation, process optimization, integrations, and provide technical leadership and training to customers and internal teams.
10+ years professional experience in ITSM, ESM, ITOM, or ITAM domains.
7+ years in Professional Services within SaaS software industry, preferably as Solution or Domain Architect.
Proven ability to create architecture diagrams, process maps, and technical documentation.
Work Experience Required: 10+ years; Notice period: Not explicitly mentioned in the JD.
Senior technical leader experienced working with functional and organizational leaders internally and externally (5+ years).
Strong skills in handling complex technical decisions, ambiguity, negotiation, and organizational change management for technology adoption.
Deep knowledge of enterprise landscapes including ERP, HRMS, and ITIL-oriented ITSM systems, plus SaaS and cloud stack expertise.