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Mid-level after-sales sales role at a known industrial brand with common skillset attracts moderate competition.
After-sales and channel management skills transfer well, though product technical knowledge raises industry specificity.
Requires domain experience and CRM tool proficiency but no explicit years makes shortlisting moderately strict.
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Own end-to-end after sales and service business across Pan India including spares and service delivery.
Develop and implement strategies to drive after sales business growth and customer satisfaction.
Coordinate and manage relationships with channel partners and internal stakeholders to resolve service issues and generate new business.
Experience Required: Not explicitly mentioned in the JD.
Familiarity with CRM software such as SAP and Salesforce is mandatory.
Ability to handle service operations and customer problem resolution across channel partners.
Pan India work location requirement implied but not explicitly stated.
Experienced in managing after sales and service operations with measurable impact on revenue and customer retention.
Skilled in stakeholder coordination including internal teams and channel partners for service issue resolution and business growth.
Comfortable working with CRM tools and driving process innovation to support business expansion.