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Tier-1 brand and metro location increase competition while technical specialization limits applicant pool.
Requires specialized infrastructure and mainframe operations skills, moderately transferable across industries.
Role demands specific infrastructure, network and mainframe expertise plus people management, increasing screening rigor.
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Oversee 24x7x365 technical operations for Mastercard’s global infrastructure ensuring minimal impact to customers and internal users.
Manage incident and change management processes globally; lead a team monitoring infrastructure performance and driving event resolution.
Plan, coordinate changes in the network environment and provide leadership, strategic, and financial management of the department including multi-project coordination.
Bachelor’s Degree or equivalent work experience.
People management experience with demonstrated leadership and supervisory skills.
Advanced knowledge of routing, switching, tunneling, MPLS, and UNIX scripting; experience across at least five technical disciplines including UNIX, Mainframe, Production Control, File Transfer, and Network.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in managing global technical support operations within a control center environment, including hands-on incident and change management.
Capable of performing advanced post-event analysis and leveraging multiple technical domains to troubleshoot and optimize infrastructure.
Skilled in strategic planning and budgeting within complex technical departments supporting global enterprise networks.