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Mid-level Pune role with common mainframe operations skills at a known payments firm increases applicant competition.
Requires mainframe, JCL and CA7 expertise, reducing transferability across industries and increasing sensitivity.
Explicit 3–5 years plus mandatory CA7/JCL/mainframe skillset and shift availability make shortlisting strict.
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Provide 1st Level Support and monitoring for Business Critical Services to maintain service standards and quality.
Assist in administration and creation of business metric reports for Senior and Executive Management across mainframe and distributed environments.
Support operational processes including automation, predictive modeling for scheduling and prioritization, business continuity activities, and communicate critical issues internally.
Bachelor's Degree or relevant experience in Information Technology or Business-related field.
3 to 5 years relevant experience in Information Technology and/or Bankcard Industry, especially in operations involving mainframe systems.
Strong knowledge of IBM Z OS mainframe operating system and JCL; experience with CA7, BMC or IBM suite of products.
Willingness to work in shifts; familiarity with incident management tools and SFTP protocols.
Experienced with mainframe and distributed batch job monitoring and execution using CA7 and Control M tools, ensuring uptime and prompt issue resolution.
Able to apply structured procedures and exercise judgment within defined processes to troubleshoot and escalate issues effectively.
Capable of producing business metric reports and maintaining documentation to support operational decision-making and continuous process improvement.