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Tier-1 brand, generalist support role, metro location, and broad skills increase competition.
Some transferable production-support skills, but banking domain and trader-facing context increases domain specificity.
Explicit 8-year requirement and mandatory application support expertise create stringent shortlisting filters.
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Provide technical and business application support focusing on quick resolution of issues and improving stability, efficiency, and functionality of Citi applications in production.
Manage daily operations including start of day checks, monitoring, risk reconciliations, and incident escalation adhering to service level agreements.
Lead application enhancement scope definition, contingency planning, release participation, and act as a liaison among users, technology teams, and vendors while coaching junior analysts.
Minimum 8 years experience in Application Support roles.
Bachelor’s/University degree or equivalent experience.
Experience with installing, configuring, or supporting business applications and familiarity with programming languages.
Strong communication skills and experience with issue tracking/problem management tools.
Experienced in managing complex application support environments with a focus on stability and efficiency improvements.
Able to independently assess risks, make judgements, and handle escalations with sound ethical and compliance considerations.
Demonstrates strong analytical skills and ability to communicate complex technical issues effectively to non-technical stakeholders.