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Niche Oracle CX implementation and integration skills limit qualified applicant pool.
Specialized Oracle CX and integration expertise restricts transferability across industries.
Requires specific Oracle Sales/Service Cloud, Redwood, and OIC experience, enforcing strict candidate filters.
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Lead end-to-end implementation lifecycle for Oracle Sales Cloud and Oracle Service Cloud including requirements gathering, design, build, test, and deployment.
Re-architect and configure Oracle CX applications using Redwood UX framework, Visual Builder Studio, and Express Studio.
Design scalable solutions and integrations spanning lead-to-opportunity management, service request management, and omnichannel routing; lead UAT and provide L2/L3 application maintenance.
Experience with Oracle Sales Cloud and Oracle Service Cloud implementation and configuration.
Proficiency in Oracle Redwood UX framework, Visual Builder Studio, and Express Studio.
Experience designing integrations using Oracle Integration Cloud or REST/SOAP APIs.
Work Experience Required: Not explicitly mentioned in the JD
Experienced in architecting scalable Oracle CX solutions with a strong technical focus on integrations and customizations.
Ability to lead complex UAT processes and provide ongoing L2/L3 support addressing technical issues.
Experience collaborating with cross-functional teams and translating complex business requirements into technical designs.