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Medium competition due to metro location and broad BI skill requirements despite non-Tier-1 employer.
Low—BI and reporting skills transfer easily across industries.
Low—only minimal six months WFM reporting experience required; most skills listed as preferred.
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Develop and maintain dashboards and reports for Workforce Management ensuring data accuracy and availability.
Collaborate with internal and external stakeholders including Operations, Support, and Client Reporting teams to deliver updated information.
Design performance-efficient reports and visualizations tailored to business and technical audiences.
Minimum 6 months experience in Workforce Management as Reporting Analyst or similar role.
Ability to handle large data sets and provide actionable insights through reporting.
Preferred experience with Power BI, Amazon Connect, Kibana, Teleopti; exposure to ETL and data warehouse concepts related to reporting.
Education: Preferred Bachelor's degree in Computer Science, Mathematics, Statistics, IT, or related fields; Master's in Statistics also preferred.
Experienced in Workforce Management reporting with strong analytical and problem-solving skills.
Capable of transforming complex data into accessible, usable, and visually appealing reports.
Comfortable working independently and collaboratively with cross-functional teams including business and technical stakeholders.