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Tier-1 brand, generic mid-level service delivery role, metro location increases candidate density.
Medium: training and quality skills transfer across industries but SLAs and compliance add domain specificity.
Moderate: certifications and domain skills required, but no explicit years filter.
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Lead and manage training, quality, and policy (TQP) initiatives across service operations to ensure alignment with business KPIs and continuous improvement.
Drive process improvement, conduct detailed performance analysis (L1/L2/L3), and ensure TQP SLA and compliance adherence.
Build relationships with leadership and stakeholders; mentor team members and support audit readiness and governance reviews.
Bachelor's degree in Commerce, Economics, Finance or Master's in Business Administration or Business Analytics.
Certifications required: ITIL Foundation and Six Sigma Green Belt (ASQ).
Proficient English language skills (C2 level).
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in leading training quality and policy functions aligning with business KPIs in service operations.
Skilled in data-driven process improvement and stakeholder management at leadership levels.
Capable of mentoring teams and managing compliance, audit readiness, and integration of digital tools in training and quality initiatives.