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Common operations title, metro Bangalore, mid-level experience and recognized Flix brand increase candidate competition.
Needs travel operations experience and Tamil fluency, reducing transferability across industries.
Tamil and English fluency requirement plus 3+ years preference and rotational shifts cause moderate screening.
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Oversee live bus operations ensuring on-time and smooth coordination between drivers, hosts, and internal teams.
Manage operational issues and crisis situations swiftly using Salesforce tickets and coordinate end-to-end resolution with multiple teams.
Real-time monitoring and escalation of incidents to relevant stakeholders to minimize disruption.
Bachelor's degree required.
3+ years of experience in customer service, intercity travel operations, or related field.
Fluent in Tamil and English; additional South Indian languages and Hindi are a plus.
Flexible to work 24/7 rotational shifts including weekends; basic Excel skills; Salesforce experience preferred.
Experienced in fast-paced, real-time operations with ability to multitask and handle crisis calmly.
Strong communication skills enabling effective coordination across teams and stakeholders.
Comfortable managing dynamic and high-pressure environments with multiple priorities.