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Common cloud-support role, Pune metro and broad technical requirements increase applicant density.
Cloud support skills transferable, but MicroStrategy platform and EMEA-hours increase domain specificity.
Mandatory 2 years plus MicroStrategy product experience and EMEA-hours requirement filter candidates.
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Provide technical support and troubleshoot issues related to Strategy’s Business Intelligence product suite and Cloud platform.
Develop and maintain strong relationships with customers and partners through daily interactions during project development and production maintenance.
Create customer-facing technical documentation and communicate product defects and enhancement requests to development teams.
Bachelor’s degree preferably in Engineering, Physics, Mathematics, or Computer Science.
Minimum 2 years of IT customer service experience with strong customer focus.
Minimum 1 year experience using or administering MicroStrategy Platform.
Availability to support customers during EMEA hours and work onsite at Pune office 5 days a week.
Experienced in supporting enterprise BI or analytics software products with strong problem-solving skills.
Comfortable working in a fast-paced environment with collaboration across internal development teams.
Familiarity with cloud technologies and related certifications (AWS, Azure, Google Cloud) is a plus but not mandatory.