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Strong employer brand, popular cloud-support role, metro location, and broad skill requirements increase competition.
MicroStrategy product-specific experience reduces transferability, though cloud and system-admin skills remain moderately transferable.
Mandatory 2 years IT experience, 1 year MicroStrategy product experience, and EMEA-hours requirement tighten shortlisting.
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Provide technical support for Strategy’s Business Intelligence product suite, Cloud platform, and underlying technologies.
Resolve customer issues and maintain strong relationships through daily high-quality interactions during project development and production maintenance.
Create customer-facing technical documentation and communicate product defects and enhancement requests to development teams.
Bachelor’s degree in a technical field (Engineering, Physics, Mathematics, Computer Science).
Minimum 2 years of IT customer service experience with strong customer focus.
Minimum 1 year of MicroStrategy Platform usage or administration knowledge.
Must be able to support customers during EMEA hours and work from Pune office 5 days a week.
Experience troubleshooting and supporting complex Business Intelligence and cloud-based product suites, especially with MicroStrategy platform.
Strong analytical skills with ability to prioritize workload, multitask, and manage deadlines under pressure.
Familiarity with scripting and programming languages (Python, REST API, Java, SQL, HTML, XML/XSL) and Windows/Linux system administration.