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Generalist mid-level desktop support in Hyderabad with broad skills and metro location, high competition.
Desktop support and cloud fundamentals are highly transferable across industries.
Explicit 2–3 years plus Mac/PC, Jamf and cloud tooling creates moderate shortlisting filters.
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Provide frontline IT support and desktop assistance across Mac and PC environments, including troubleshooting and resolving technical issues.
Manage service requests, monitor ticket queues, escalate issues to Systems Administrators, and support remote workforce technology needs.
Assist with IT asset management, onboarding/offboarding processes, and support projects related to system integration and Enterprise architecture implementations.
2-3 years of Mac and PC desktop support experience in a fast-paced environment.
MCP or A+ certification is required.
Working knowledge of Google Workspace, Zoom, AWS, JIRA, Confluence, Jamf, VOIP, networking technologies, and enterprise wireless device configurations.
Ability to reliably commute or relocate to Hyderabad, Telangana (preferred).
Experienced in supporting distributed and remote workforces with strong troubleshooting and ticketing system management skills.
Comfortable working in a dynamic startup environment with ability to multi-task and prioritize under changing priorities.
Effective communicator able to explain technical solutions across all organizational levels and collaborate cross-functionally.