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Mid-level, generalist cloud support role in a metro location with common skills attracts many qualified applicants.
Requires product-specific MicroStrategy and cloud support skills, limiting easy transferability across industries.
Explicit years requirement plus mandatory MicroStrategy platform experience enforces strict, technology-specific shortlisting filters.
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Provide technical support and troubleshooting for Strategy’s Business Intelligence product suite and Cloud platform.
Develop and maintain strong relationships with customers and partners during project development and production support.
Create customer-facing technical documentation and communicate product defects and enhancement requests to development teams.
Bachelor’s degree in a technical field (Engineering, Physics, Mathematics, Computer Science).
Minimum 2 years of IT customer service experience with a strong customer focus.
At least 1 year of experience using or administering the MicroStrategy Platform.
Ability to support customers during EMEA hours and work from Pune office 5 days a week.
Experienced in troubleshooting and analytical problem solving within Business Intelligence or Cloud platforms.
Skilled communicator able to collaborate across technical teams and with customers to resolve complex issues.
Has exposure to programming languages (Python, REST API, Java, SQL, HTML, XML/XSL) and Windows/Linux system administration knowledge.