Back
Tier-1 employer, mid-level generalist role in Bangalore with broad skillset, high applicant competition.
Requires product-operations and technical escalation experience, moderately transferable across SaaS and platform companies.
Mandatory 5+ years experience but flexible background requirements yield moderate shortlisting strictness.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Own and make business decisions for a set of products or major features, focusing on monitoring product health and quality.
Identify and resolve complex technical issues using multiple data sources, maintaining SLA timelines and minimizing escalations to Engineering and Product Management.
Lead initiatives for product quality improvements including support readiness for launches and sunsets, and coordinate communication and post-mortem analyses across teams.
Bachelor's degree in Computer Science, Computer Engineering, or equivalent experience.
5+ years professional experience in Technical Escalation & Support, Quality Assurance, Product Operations, Product Management, or related fields.
Experience with technical tools such as JIRA, Bugzilla, Salesforce, Zendesk, and basic familiarity with web technologies like HTML, JavaScript, SQL, AJAX, APIs.
Work location is hybrid (home plus LinkedIn office on select days), but no strict onsite location constraints explicitly stated.
Comfortable managing product quality using data analytics and multiple information sources to proactively address issues.
Experienced in cross-functional collaboration with Product and Engineering teams for quality and customer experience enhancements.
Capable of handling complex technical escalations and driving strategic initiatives for product lifecycle events such as launches and sunsets.