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Niche ServiceNow CoE specialization and seniority reduce applicants, but remote role increases competition.
Highly domain-specific ServiceNow platform expertise limits cross-industry transferability.
Explicit 12+ years, required ServiceNow platform leadership, integrations, and certifications create strict filters.
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Define and lead the vision, roadmap, and governance for the ServiceNow Center of Excellence (CoE).
Architect, design, and implement ServiceNow solutions enterprise-wide, promoting platform standardization, scalability, and governance.
Drive adoption of ServiceNow App Engine and AI-powered features, and build reusable accelerators, frameworks, workflows, and integrations to accelerate automation and innovation.
12+ years total work experience.
Strong expertise in ServiceNow platform across ITSM, ITOM, ITAM, GRC, and CSM modules with hands-on experience in ServiceNow App Engine and AI capabilities.
Experience leading a ServiceNow CoE and managing teams including architects, developers, and analysts.
Bachelor's or master's degree in computer science, IT, or related field.
Proven leader capable of establishing and managing governance and operating frameworks in a large enterprise ServiceNow environment.
Deep technical proficiency in ServiceNow architecture, scripting, integrations, and platform customization, combined with a focus on reusable solutions and automation.
Experienced in Agile and digital transformation contexts, skilled at stakeholder management and driving enterprise-wide platform adoption and innovation.