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Strong Paytm brand, generalist KAM role, and 1–4 year mid-level range increase applicant competition.
Account management skills transfer broadly, but payments/merchant focus adds moderate domain specificity.
Explicit 1–4 years, CRM/Excel and merchant experience preference impose moderate filtering.
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Manage and grow a portfolio of key merchant accounts focusing on increasing payment acceptance and GMV across multiple payment solutions including UPI, QR, Soundbox, and EDC.
Drive merchant activation, engagement, retention, and achieve monthly sales and activation targets.
Cross-sell additional products like Merchant Loans, Insurance, Soundbox, and EDC by identifying growth opportunities and conducting business reviews.
1–4 years of experience in Key Account Management, B2B Sales, FinTech, Banking, Payments, Telecom, or FMCG.
Graduate in any discipline (MBA is an added advantage).
Proficient in MS Excel and CRM tools.
Work Experience Required: 1–4 years in relevant domains as stated.
Experience or strong understanding of merchant acquiring and digital payments including UPI, QR, POS/EDC, and Soundbox.
Ability to analyze merchant performance data to identify growth and retention opportunities in a target-driven environment.
Skilled in negotiation, relationship management, and stakeholder management with a focus on achieving measurable sales and retention KPIs.