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Tier-1 brand and metro location with a common managed-security role create moderate applicant density.
Security operations skills transfer across industries but managed-services context favors MSSP and operations experience.
Requires managed-security and ticketing expertise but has no explicit years or strict certifications, implying moderate filtering.
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Ensure operational continuity of clients' security infrastructures through proactive monitoring, incident identification, investigation, and resolution within SLA targets.
Manage work queues, perform operational tasks, update and document ticket resolutions, and coordinate escalations with L1 engineers and other teams.
Execute approved changes responsibly, contribute to automation efforts with automation teams, audit tickets for quality, and support change management and project tasks as needed.
Experience in managed security services handling security infrastructure and working knowledge of ticketing tools, preferably ServiceNow.
Bachelor's degree or equivalent qualification in IT/Computing or relevant work experience.
Workplace type: On-site.
Work Experience Required: Not explicitly mentioned in the JD.
Strong operational focus with experience managing security infrastructure support and incident resolution within SLA frameworks.
Able to collaborate effectively across cultures and teams, with client-facing communication skills and a client-focused approach.
Proactive in identifying process improvements and automation opportunities, with adaptability to changing conditions and willingness to support extended hours when needed.