Back
Strong brand, metro location, mid-level experience, and generalist ITSM role increase applicant competition.
ITSM skills transfer across industries but require process and tooling familiarity, so candidate background fit is moderately sensitive.
Explicit 5+ years requirement plus mandatory ITSM platform experience and ITIL/process skills elevate shortlisting strictness.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Lead and coordinate Major Incident Management (P0/P1) to ensure rapid service restoration and minimize business impact.
Govern end-to-end Change Management processes including facilitating Change Advisory Board (CAB) and driving compliance.
Oversee Release Management and Event Management to ensure service reliability, operational stability, and continuous service improvement initiatives.
Bachelor's degree in Information Technology, Computer Science, Engineering, or related field.
5+ years of experience in IT Service Management, IT Operations, or Production Support environments.
Good understanding of ITIL principles and experience with ITSM platforms such as ServiceNow or Jira Service Management.
Work Experience Required: 5+ years; Notice Period: Not explicitly mentioned in the JD.
Experienced in managing enterprise-scale or global IT support environments with strong operational governance skills.
Proven ability to lead cross-functional teams in high-pressure incidents and drive continuous process improvements.
Familiarity with ITIL foundation or ITIL 4 certification and skilled in stakeholder management and service performance metrics.