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Tier-1 brand, mid-level generalist role in Gurgaon increases qualified applicant density.
Role requires enterprise storage and HPE product expertise, moderately limiting cross-industry transferability.
Explicit 5-7 years requirement plus ITIL, product-specific and technical troubleshooting skills increases screening strictness.
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Resolve hardware and software technical issues from internal and external customers, ensuring effective problem resolution and customer satisfaction.
Provide mentoring, guidance, and lead technical action plans and process improvements within the team.
Represent the company during customer site visits, industry events, and vendor meetings, leveraging deep technical knowledge across multiple product lines.
Must be based onsite primarily at an HPE partner or customer office.
Bachelor's degree (technical or non-technical) or equivalent experience.
5-7 years of experience in relevant technologies and customer environments.
Advanced troubleshooting skills and knowledge of computing, storage, peripheral devices, and ITIL frameworks.
Experienced technical expert comfortable handling escalated customer issues and leading technical teams or projects.
Capable mentor and trainer with strong ability to document solutions and improve processes for peers and customers.
Effective communicator able to articulate complex technical resolutions and represent HPE in external engagements.