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Tier-1 bank, mid-level generalist role in metro with broad requirements increases applicant competition.
Role requires finance-specific entitlements and e-trading experience, limiting cross-industry transferability.
Explicit 3–5 years, entitlement helpdesk experience, and technical Excel/VBA/Python preferences raise selection filters.
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Provide high-level client and sales support for Citi Velocity platform, managing client access, entitlements, and requests according to SOPs.
Drive process improvements and efficiency initiatives such as workflow automation, root cause analysis, and backend system optimization to enhance client service.
Operate as a critical contact during North America business hours (EMEA shift, 2-11pm), collaborating globally to ensure seamless 24/7 platform support.
Bachelor’s or Master’s degree in business, finance or equivalent qualification.
3-5 years of relevant experience, preferably in entitlement/helpdesk/support roles within financial services.
Proficiency in advanced Microsoft Excel; programming skills in VBA, Python are preferred.
Work location: Mumbai; shift timings 2-11pm covering North American hours (EMEA shift).
Experienced in entitlement management and client support within high-availability, mission-critical financial services environments.
Skilled at managing complex, urgent client requests with adherence to governance, controls, and risk assessment protocols.
Experienced in process automation, workflow optimization, and leveraging Gen-AI tools for efficiency in a global, collaborative setting.