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Strong employer brand, remote role, and mid-level requirements drive high applicant competition.
ServiceNow-specific certifications and module experience make skills highly platform-specific and less transferable.
Mandatory certifications, explicit years of ServiceNow experience, and specific platform skills imply high screening rigor.
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Develop, test, and document custom ServiceNow applications, integrations, and data migrations to meet evolving business needs.
Translate business requirements into scalable ServiceNow solutions, designing reusable workflow frameworks to improve manual processes.
Maintain platform stability by handling incidents per SLAs, performing maintenance tasks, mentoring team members, and ensuring high code quality.
Bachelor’s degree in computer science or equivalent experience.
Minimum 5+ years of IT Service Management/ServiceNow experience with at least 3 years in software development and 2 years in ServiceNow application development.
ServiceNow Certified Systems Administrator and Certified Application Developer certifications.
Proven experience with ServiceNow modules (ITSM, CMDB, HR, Employee Center Pro, etc.), JavaScript programming (2+ years), REST/SOAP API development, version control, and ServiceNow upgrades.
Experienced in designing and delivering scalable, reusable ServiceNow solutions in a fast-paced environment with strong problem-solving and communication skills.
Familiar with Agile/Scaled Agile methodologies and security best practices relevant to ServiceNow platforms.
Demonstrated ability to enhance workflows using AI technologies and mentor peers within IT applications or enterprise service management domains.