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Mid-level, generalist operations analytics role in metro Hyderabad at a known SaaS employer increases candidate competition.
Customer-success operations analytics skills are moderately transferable across SaaS and adjacent industries.
Explicit 5+ years requirement plus mandatory Salesforce and advanced Excel proficiency increases shortlisting rigidity.
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Lead design and evolution of scalable reporting frameworks and dashboards for Customer Success performance management.
Conduct advanced data analysis to uncover operational insights, develop predictive models, and present findings to leadership.
Drive process optimization by defining SOPs for reporting and analytics, and mentor junior analysts while managing complex projects.
Bachelor's degree in Operations, Analytics, Data Engineering, MIS, Finance, Economics, Statistics, or related quantitative field.
5+ years experience in Customer Success or Business Operations analyst role with proven skills in metrics and dashboard development.
High proficiency with Salesforce and Microsoft Excel/Google Sheets (advanced formulas, lookups, pivot tables).
Work Experience Required: 5+ years in relevant analyst roles; Notice Period: Not explicitly mentioned in the JD.
Experienced in Customer Success, revenue operations, or service operations within SaaS or healthcare technology organizations.
Capable of independently handling complex, ambiguous analytical challenges and driving data-driven strategic decisions.
Skilled in project leadership, cross-functional collaboration, and mentoring junior analysts to maturity.