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Strong Barclays brand and metro location, but senior specialized operations role reduces candidate density.
Requires financial-services BPO experience, risk and controls knowledge, making cross-industry transfer limited.
Explicit 9–14 years, senior managerial mandate, and domain-specific skills (BPO, risk, Six Sigma, RPA) increase filtering.
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Lead and manage operations for BGSC across multiple cities and sites, ensuring process performance meets agreed SLAs and targets.
Drive continuous improvement initiatives and implement customer care procedures and controls to mitigate risks and maintain operational efficiency.
Collaborate with internal stakeholders and senior management to align customer care processes, report on performance, and influence strategic decisions.
9-14 years of work experience including senior managerial level experience leading large teams across multiple processes.
Graduate degree in any discipline; MBA/PGDBM preferred from a reputed institute.
Experience in customer service and leading Financial Services BPOs or large BPO setups preferred.
Must be flexible to work shifts including Indian holidays; based in Chennai office.
Experienced operations leader capable of managing cross-site teams in a complex financial services environment with large-scale BPO operations.
Strong in continuous improvement methodologies such as Lean, Six Sigma, with hands-on experience in RPA and robotic projects leadership.
Able to operate strategically with advanced analytical skills and stakeholder management to influence risk, controls, change, and business outcomes.