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Mid-level Bangalore AI-ops role with niche platform skills and hybrid work, moderate competition.
Specialized enterprise AI platform experience and integrations limit cross-industry transferability.
Explicit years, platform and ITIL requirements create strict shortlisting criteria.
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Provide Level 2/Level 3 operational support and incident management for enterprise AI platforms including Microsoft Copilot, Aisera, Moveworks, and similar solutions.
Monitor and optimize AI platform performance, user experience, and operational KPIs through root cause analysis, reporting, and continuous improvement initiatives.
Collaborate cross-functionally with IT, business teams, and global stakeholders to drive AI adoption, support releases, and ensure secure, reliable AI services.
Bachelor’s degree in Information Systems, Computer Science, Engineering, Business Technology, Data Analytics, or related discipline.
2-4 years of experience in AI Operations with production support of enterprise conversational AI platforms (Microsoft Copilot, Aisera, virtual assistants).
Experience with ITIL processes including Incident, Problem, Change, Release Management, and Root Cause Analysis.
Location: Hybrid role based in Bengaluru, India.
Experienced in operational support for generative AI and conversational AI platforms in enterprise settings with cross-platform integration (SAP, Workday, Microsoft 365).
Skilled in AI solution optimization including chatbot tuning, prompt engineering, knowledge management, and user experience enhancement.
Proficient in developing dashboards and analyzing operational KPIs using Power BI, Microsoft Fabric, or equivalent analytics tools to inform business stakeholders.