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Mid-level generalist role, metro location, broad analytics skills, and recognizable SaaS employer create high competition.
Strong Customer Success and SaaS orientation reduces transferability, though analytics skills remain somewhat transferable.
Explicit 5+ years, Customer Success operations experience, and mandatory Salesforce/Excel skills raise shortlisting strictness.
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Lead design and evolution of reporting frameworks and KPIs for Customer Success performance management.
Conduct advanced data analysis to derive operational insights and predictive frameworks for business improvement.
Lead operational reporting process improvements, cross-functional analytics partnerships, and mentor junior analysts.
Bachelor's degree in Operations, Analytics, MIS, Finance, Economics, Statistics, or related quantitative field.
5+ years of experience in Customer Success or Business Operations analyst roles involving metrics, dashboards, and reporting development.
High proficiency with Salesforce and Microsoft Excel/Google Sheets including advanced formulas and pivot tables.
Work Experience Required: 5+ years in relevant analyst roles impacting Customer Success or Business Operations.
Experienced in designing scalable analytics frameworks and translating complex business questions into solutions.
Strong cross-functional collaborator with exposure to SaaS or healthcare technology organizations.
Demonstrated capability in managing multiple analytics projects and mentoring junior analysts.