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Mid-level role, metro location, generalist tech stack and visible support title increase applicant competition.
Operational support skills (Windows/Linux, SQL, .NET, monitoring) transfer easily across industries.
Explicit 4–7 years plus mandatory production support, monitoring, SQL and .NET skills create strict filtering.
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Ensure high availability, reliability, and operational stability of critical business applications and data processing systems.
Monitor, troubleshoot, and resolve production incidents within SLA; perform root cause analysis and implement preventive actions.
Drive operational excellence via automation, process optimization, deployment support, and capacity planning to support scalable application environments.
4-7 years of experience in Application Support, Production Support, Site Reliability Engineering (SRE), IT Operations, or Enterprise Platform Support.
Hands-on experience with Windows and Linux/Unix environments, Shell Scripting, SQL, and C# .Net.
Experience with monitoring and log analysis tools such as Splunk and enterprise monitoring platforms.
Ability to manage incident, problem, change, and release management processes effectively.
Experienced in managing enterprise application production support with measurable operational impact.
Skilled at automation to improve operational efficiency and reduce MTTR (Mean Time to Resolution).
Capable of collaborating cross-functionally with Development, Infrastructure, Database, and Business teams to drive issue resolution and operational improvements.