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Mid-level, metro location, popular support title, and known cybersecurity employer increase applicant competition.
Role requires domain-specific security and vulnerability management expertise, limiting cross-industry transferability.
Explicit 5+ years requirement plus mandatory security, networking, and OS expertise creates strict screening filters.
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Resolve global customer and partner technical support requests for security applications promptly in a highly secure SaaS environment.
Act as the main technical liaison collaborating with Development and QA teams to address and resolve complex technical issues.
Provide multi-channel support (phone, email, MS Teams) ensuring professional and effective customer interactions throughout the service lifecycle.
Minimum 5 years of technical support experience in security applications or related domains.
Strong knowledge of Vulnerability Management, Web Application Security/Firewall support, and networking fundamentals including TCP/IP, OSI layers, and LAN/WAN infrastructures.
Bachelor of Science in Computer Science or equivalent experience; must have strong Windows and/or Linux/Unix enterprise environment skills.
Willingness to work in 24/7 rotational shifts.
Experienced in complex troubleshooting within security and networking technologies including firewalls, IDS, and vulnerability scanners.
Comfortable coordinating cross-functional teams and acting as a technical point of contact between Support, Development, and QA in dynamic environments.
Familiar with containerization (Kubernetes), cloud services, scripting (Bash, Python), and API support to extend troubleshooting and technical solution capabilities.