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Tier-1 brand, mid-level generalist role, metro location, and broad skills increase applicant competition.
SaaS implementation skills transfer across industries but HCM/IT domain familiarity raises moderate specialization sensitivity.
Explicit 3+ years, SaaS implementation experience, and EST/PST shift create moderate filtering for candidates.
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Own and manage end-to-end implementation processes for customers deploying Rippling’s HR, Payroll, Benefits, and IT products.
Develop customized implementation plans aligning with customer-specific business objectives and operational needs.
Drive adoption and provide ongoing guidance to ensure customers maximize product capabilities and success.
3+ years of hands-on experience in Implementation and/or Customer Experience at a rapidly growing SaaS company.
Proven project management skills managing multiple deployments in a fast-paced environment.
Must work hybrid from Bangalore office 3 days a week and work EST/PST shift hours.
Experience with HCM or IT space (HR, Payroll, Benefits, Identity or Device Management) preferred but not mandatory.
Experienced in managing complex SaaS implementations with cross-functional collaboration across Sales, Product, and Engineering teams.
Skilled at consulting customers to meet specific business goals with tailored product adoption plans.
Able to operate effectively in a high-velocity environment coordinating multiple stakeholders and processes.