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Common associate-level systems role in Bangalore with broad Windows/SCCM requirements increases applicant competition.
End-user system administration skills like Windows, SCCM, VPN, and ticketing are highly transferable across industries.
Moderate technical requirements (SCCM, ServiceNow, VPN, hardware) but no explicit years or mandatory certifications.
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Resolve assigned systems administration and end user support tickets within SLA.
Assist associates in hardware/software installation, configuration, usability, and troubleshooting including remote and on-site support.
Provide technical guidance and support operations related to Windows systems, Dell hardware, VPN troubleshooting, and asset management.
Bachelor's degree in Information Technology or related field.
Experience in system administration and end user support.
Proficiency with Windows 10/11, SSCM, packaging, sequencing, deployment, and VPN troubleshooting.
Experience working with ticketing tools like ServiceNow.
Strong background in hardware and software system components with Dell hardware expertise.
Ability to handle helpdesk/support tickets efficiently and resolve technical issues within SLA.
Comfortable with reporting metrics and creating dashboards for performance monitoring.