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Mid-level metro role with broad Salesforce skillset and PST overlap increases applicant competition.
Specialized Salesforce platform skills limit easy transfer across industries or non-Salesforce roles.
Explicit 5+ years plus mandatory Apex, LWC, Service Cloud and integrations enforces strict filters.
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Design, build, and configure complex Salesforce Service Cloud solutions including Omni-Channel, Lightning Service Console, Case Management, Entitlements, and Experience Cloud.
Architect and develop scalable integrations between Salesforce and third-party enterprise systems (e.g., CTI/telephony, Jira).
Collaborate with US-based team with some PST overlap; lead technical approach definition, deployment, and support including documentation and user training.
Bachelor's Degree in Computer Science, Management Information Systems or equivalent related experience.
5+ years hands-on Salesforce development experience including Service Cloud and Experience Cloud from requirements to deployment.
Proficient in Salesforce Omni Channel, Chat, Entitlements, Milestones, Apex, Triggers, Lightning Web Components, SOQL/SOSL.
Strong integration experience with REST and Web Services APIs; knowledge of automation with Flows and Salesforce Sharing & Security model.
Experienced in delivering business-critical Salesforce Service Cloud solutions in complex enterprise environments.
Able to work autonomously and organize own time while coordinating effectively with a US-based team across timezones.
Has strong technical expertise in Salesforce development, integration, automation, and scalable architecture with experience using Agile and continuous development tools (e.g., SFDX, Git, Jenkins).