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Strong Tier-1 brand, metro location, and common L2 networking role drive high applicant competition.
Networking and vendor-specific firewall skills are moderately transferable across industries.
Mandatory vendor certifications and specific networking skills create moderately strict shortlisting filters.
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Ensure operational continuity of clients' IT infrastructure by proactively monitoring, identifying, and resolving medium-complexity technical incidents and requests.
Collaborate with clients, internal teams, and automation teams to restore services swiftly per SLAs, optimize operations through automation, and contribute to project work.
Handle escalation processes, client communication, change management, trend analysis, and support disaster recovery functions as needed.
Proficiency in Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and ticketing tools.
At least one relevant technical certification in the mentioned technologies.
Bachelor's degree or equivalent qualification in IT/Computing or equivalent work experience.
Workplace type: On-site. Work Experience Required: Not explicitly mentioned in the JD.
Experienced in second-line networking support with strong technical troubleshooting skills on firewalls, VPNs, and network devices.
Comfortable in dynamic, client-facing roles requiring effective communication across cultures and handling operational escalations.
Skilled at operational task management, monitoring, automation collaboration, and able to plan and anticipate changes in a fast-paced environment.