Back
Mid-level generalist consultant role in a metro with broad skills and client-facing focus increases applicant competition.
Requires BPO and contact-centre analytics experience, making background moderately industry-sensitive.
Explicit 4–6 years plus BPO and client-facing analytics experience makes shortlisting moderately strict.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Lead and structure analytical engagements focused on call centre operations and customer experience, from defining problems to delivering recommendations.
Engage directly with client stakeholders to understand priorities, present findings, and build advisory relationships.
Collaborate with analytic teams to ensure client-ready analytical outputs and manage multiple workstreams maintaining deliverable quality and timeliness.
4–6 years experience in consulting, advisory, or client-facing analytics with strong customer experience and call centre operations knowledge.
Graduate degree required.
Experience working in or supporting Australian clients in a BPO or call centre environment.
Location: Thane, India (IND Thane - 11th Floor G-Corp Tech Park Ghodbunder Road).
Experienced in analytics consulting within contact centre or customer experience contexts, able to navigate complex client problems.
Skilled in client engagement and communication with senior stakeholders, capable of translating analytical complexity into clear, actionable recommendations.
Comfortable working in a fast-paced offshore delivery environment supporting Australian clients.