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Tier-1 brand and metro location increase competition, but specialized ServiceNow skills limit applicant pool.
Requires ServiceNow platform and ITIL expertise, so skills are less transferable across industries.
Mandatory 4+ years ServiceNow experience, platform modules, ITIL and Agile requirements make filters stringent.
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Serve as a strategic liaison between business stakeholders and technical teams to optimize and align ServiceNow platform capabilities across ITSM, HR, and Field Services with business outcomes.
Lead process workshops, manage agile backlogs by converting requirements into prioritized user stories ensuring solution quality through UAT and collaboration with platform architects.
Drive change management, end-user training, and continuous improvements to maximize platform adoption and operational efficiency.
4+ years of experience as a Business System Analyst configuring and optimizing core ServiceNow modules (ITSM, HRSD, CSM, or SPM) and integrating enterprise cloud systems.
Hands-on experience in Agile requirements elicitation, user story writing, and complex workflow modeling in Scrum or SAFe environments.
Deep understanding of ITIL, ITSM, or CSDM frameworks to leverage platform capabilities before custom development.
Must work primarily from Bangalore office; remote work is only permissible during approved leaves or travel.
Experienced in bridging complex business processes with technical ServiceNow platform solutions in large enterprise settings.
Skilled in stakeholder facilitation and navigating competing priorities to drive consensus and decision-making.
Proficient in agile delivery methodologies and familiar with IT service frameworks to ensure scalable and compliant process optimizations.