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Tier-1 brand, mid-level role in Bangalore with a generalist support title and 2+ year band increases competition.
Requires deep networking, firewall, VPN and authentication expertise, limiting transferability across industries.
Explicit 2+ years requirement plus mandatory networking, security, and protocol troubleshooting skills.
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Serve as the highest level of technical support within the TAC resolving complex, critical escalated customer issues.
Provide second line consultation via phone/email independently debugging advanced security/network problems and coordinate with Engineering for troubleshooting and testing.
Document incident resolutions not in knowledge base and provide product feedback based on customer use cases and product understanding.
Minimum 2 years support and networking experience including firewalls and packet filtering troubleshooting.
Strong knowledge of network/application protocols, GRE, IPSec, PAC files, and network troubleshooting tools like Wireshark, trace route, MTR.
Experience with Authentication methods (SAML, Kerberos), HTTP methods, IPv4/IPv6, routing, DNS, and tools like Fiddler.
Work Location: Hybrid in Bangalore or Mohali (India). Work Experience Required: 2+ years.
Experienced in complex network security support environments handling escalated technical issues within a TAC or similar setting.
Skilled in hands-on troubleshooting using advanced network tools and able to engage cross-functionally with Engineering teams for issue resolution and product improvements.
Familiarity with firewall, VPN/Zero Trust, cloud environments (AWS, Azure), and multiple operating systems (Linux, Windows, MAC) is preferred.