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Tier-1 brand, mid-level generalist role in Bangalore with common skills drives high competition.
Incident management, release coordination, APIs and low-code skills are broadly transferable across industries.
Explicit minimum experience and mandatory critical incident management requirement increase screening strictness to medium.
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Configure and support packaged or SaaS applications to tailor features and manage application releases.
Ensure system stability and monitor application performance, troubleshooting issues to maintain reliability.
Collaborate with cross-functional teams using APIs and low-code platforms to implement enhancements aligned with business needs.
Minimum 3 years of experience, specifically in Critical Incident Management.
15 years of full-time education required.
Position is based in Bengaluru office.
Proficiency in Critical Incident Management is mandatory.
Capable of working independently and becoming a Subject Matter Expert (SME) in Packaged/SaaS application engineering.
Experience managing application release cycles and coordinating deployment activities.
Strong problem-solving skills with the ability to analyze complex application issues and collaborate with technical and non-technical stakeholders.