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Strong Tier-1 brand, generic mid-level role, metro location, and broad skillset requirements increase competition.
Infrastructure service management and incident-response skills are broadly transferable across industries, so low sensitivity.
Explicit 5-year requirement plus mandatory Infrastructure Service Management experience and shift readiness create strict filters.
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Develop, code, and enhance custom software components using modern frameworks and agile practices.
Provide enterprise-level technical support by troubleshooting, resolving customer issues, and interfacing with development teams.
Collaborate on new technology initiatives, maintain service levels and KPIs, and work in shifts as required.
Minimum 5 years experience in Infrastructure Service Management.
15 years of full-time education required.
Ability and readiness to work in shifts.
Position based in Chennai office.
Experienced in technical support with strong problem-solving skills in infrastructure or IT environments.
Comfortable working in a dynamic, customer-facing role requiring escalation and cross-team collaboration.
Familiarity with logistics or transport business is preferred but not mandatory.